TRAIN ATHLETE SUPPORT

Keep your training
moving.

Help for the Train Athlete Android app, accounts, training data and connected fitness.

Jump to the Privacy Policy, Terms or account-deletion guide.

Account and Google sign-in

Open Profile → Account to manage your account. Use the Google account originally linked to this installation. Account switching is restricted to protect local training from being associated with the wrong identity. Signing out does not delete your local workouts.

Google sign-in is not workout cloud backup. Before uninstalling, resetting or clearing app storage, export a backup.

Health Connect

Open Profile → Connected Apps → Health Connect. On supported Android devices, review and grant only the data access you want. Workout sessions, distance/speed, heart rate, active calories and completed-workout writing have separate controls. Some metrics may remain unavailable if the source has no data or access is denied.

Use Sync activities to refresh supported recent records. Disconnect revokes access; it does not delete existing imported copies or data held by other apps. Use the separate removal control to remove imported Health Connect copies from Train Athlete. Manage source records in Health Connect or the originating app.

Export and restore workout data

1. Open Profile → Account → Privacy & Data.
2. Select Export backup and create a unique passphrase of at least 16 characters.
3. Choose a destination with Android’s file picker. Store your passphrase separately; there is no passphrase recovery.
4. To restore, choose Restore backup, unlock the file, review the preview and confirm.

A backup includes saved workouts, programmes, completed sessions and set records, goals, manual records and your training profile. It excludes imported health activities, photos/videos, active sessions, sign-in tokens, provider connections and purchases. Existing records win conflicts. Saving a file in Drive or OneDrive does not turn on continuous sync.

Delete data or request account deletion

You can remove individual training items using app controls. Clearing Android app storage or uninstalling can remove local training; it does not delete exported files, source-provider records or your server account. Delete exported backups separately if needed. With a current account, use Account → Privacy & Data → Delete Train Athlete account. The account-deletion guide explains the in-app path and off-app request route.

If you cannot use the app, write to the registered office, mark the envelope 'Account Deletion Request', and include your name, any Google email linked to the account or the Train Athlete account identifier if available, plus a safe postal address for the response. This lets you initiate deletion without reinstalling the app. Train Athlete will use proportionate checks to confirm that the request relates to your account and will ask only for information reasonably needed for that purpose. Never include a password, access token, backup passphrase or health record.

Train Athlete Hybrid Planner — ChatGPT and Codex

Train Athlete Hybrid Planner is a separate skills-only training-planning plugin. It offers original one-week and four-week strength, running and cycling schedules, five sample templates and a weekly balance review in English and Spanish. It does not sign into the Android app, retrieve your training history, link Health Connect, save plans to the mobile app or take payments.

For help with plugin instructions, language or units, use the approved postal support contact above and identify “Hybrid Planner” and the package version. Describe the problem and your expected result without enclosing ChatGPT conversations, health records, contact credentials, passwords or private training records. The company currently has no verified support email address or online support form. ChatGPT/Codex account, conversation and platform-retention questions should be directed to the host platform.

See the plugin privacy explanation and plugin terms. Public availability depends on OpenAI’s separate plugin review; this page does not represent directory approval or publication.

Report a problem

Write to the support contact above. Include the app version from Settings → About, your Android version, device model, what you expected and the steps that caused the problem. Do not include screenshots, names, email addresses, health details, diagnostics, tokens, passwords or backup passphrases. Train Athlete does not currently operate a public support mailbox or web form.